Southwest Kia

Do not trust the online advertisements of this dealership. My sister and I learned this the hard way. Southwest Kia of Rockwall consistently lists used demo cars as new cars without any indication in their advertisements that the "new" cars are actually used cars. This is in violation of Texas State law (Texas Administrative Code Title 43 Sect. 215.255), and I have reported this violation to the Texas Attorney General and the Texas Department of Motor Vehicles. If you want to know the real business practices of this dealership, google "Southwest Kia Federal Trade Commission" to see the past shady business practices Southwest Kia of Rockwall engaged in. In our case, Southwest Kia listed a Kia Soul VIN # KNDJN2A22H746**** as a new vehicle in late April. The dealer gave us the run around on this vehicle, and would not give us an OTD price without us coming in. When it was sold on May 2nd to another person, this vehicle had 11,800 miles on it according to the Carfax Report that we pulled. This is not an isolated incident since there were also other vehicles listed as new that Southwest Kia admitted via email were demo vehicles.

SOUTHWEST KIA ROCKWALL- I can not express how excruciating this experience was . One star is 3 too many. Got our bottom line deal confirmed though text and email. Went with full payment in hand, had added the car VIN to our insurance. Test drove our selected car and handed over paperwork and check. #1 Issue - we were told they couldn't sell the car we agreed on because it was a "punch" car, but they did have a second car we could buy. We finally agreed to the second vehicle with a few added perks at servicings. Started changing the paperwork with the second cars VIN etc. #2 ISSUE ... after being on property 1:45 minutes we were told the second car could not be sold at their negotiated hard copy price either because we were paying in full for the car. Do NOT waste your time at this dealership if you value honesty, customer service and fair business practices!